Terms and conditions
Terms and Conditions
Disclaimer
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that god.com.hk shall not be liable for any damages of any kind related to your use of this site.
Please read all information, warranties, or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any products purchased on god.com.hk. We shall not be liable for the accuracy, fitness for a particular purpose or quality of such products, or reliability of any information provided by any manufacturer, owner, or seller of such products; it is the customer’s responsibility to evaluate such information themselves.
Privacy Policy
goodsofdesire utilizes the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards. We do not make your personal details available to companies outside god.com.hk for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed and/or account maintained.
Cookies
[As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. god.com.hk has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractual obligations with god.com.hk. These cookies do not store any personal details relating to you or your credit cards. If you do not wish to receive cookies you will not be able to use this website. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript, you will not be able to use this website.]
Keeping In Touch With You
We want to keep you up to date with key information about new products, promotional offers and what's coming soon at god.com.hk. We may also use your details to send you information about other goods and services we sell (or companies we have a stake in, sell) or for our research purposes, this excludes emails about www.god.com.hk. You will receive a welcome email from us which enables you to manage the emails you receive.
If you have previously registered to receive key information about what's coming in our Goods of Desire stores (not including the website) and would now like to cancel this, please email us at eshop@god.com.hk quoting your full name and address and postcode.
Terms of use
General Terms & Conditions
This Web site is operated by Goods of Desire. All inquiries may be directed to:
Goods of Desire
L2-09 JCCAC, 30 Pak Tin Street, Shek Kip Mei, Kowloon, Hong Kong
Tel: (852) 2544 5615 Fax: (852) 2543 9337
Email: info@god.com.hk
Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the www.god.com.hk Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the www.god.com.hk Web site.
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to god.com.hk. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of god.com.hk. You may not modify, distribute or re-post anything on this website for any purpose.
Accuracy of Content
god.com.hk has taken every care in the preparation of the content of this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, god.com.hk disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. god.com.hk shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Damage to your Computer
god.com.hk makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Indigo shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. god.com.hk shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Delivery Charges
god.com.hk welcomes orders from outside Hong Kong. We use Hong Kong Post as our delivery company. Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Please note that we do not deliver to p.o. boxes and hotels. Customers should note that those countries which require custom clearance or import inspections will result in a longer delivery time.
Links to Other Websites
We may from time to time place links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. god.com.hk cannot accept any liability in respect of the use of these websites.
Other Legal Notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Use of this Website from outside Hong Kong
god.com.hk make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Guarantees
At Goods of Desire, we take great pride in the design and quality of out products. Attention to detail is our priority. For our policies on return and refunds, please see below:
Retail Purchases | Goods of Desire
Please properly inspect all items before leaving our store. Goods of Desire bears no responsibility for any damage after the customer leaves the store.
Goods sold through our Goods of Desire stores are not refundable. Exchange is only accepted for merchandise with manufacturing defects and brought back within 7 days of purchase to the invoicing store. Merchandise must be returned in original condition, unused with original packing and sales memo.
No cancellation, exchange nor return will be accepted for tailor-made items, displayed items, defective items, discounted items, promotional items, breakable items, bathroom and bedding accessories, underwear and items so specified on the sales memo.
No cancellation or refund is accepted for purchases made at Goods of Desire before delivery. Alteration of specifications on items ordered and not yet delivered can only be made within 3 days of the purchase date. Goods of Desire can accept no liability if goods are produced to a customer’s specification and that specification is subsequently found to be inappropriate or inaccurate.
For delivered items found with manufacturing defects, customers will have to request an inspector appointed by Goods of Desire to perform an on-site physical inspection. The displayed item in our stores will be the benchmark for determining the quality (except for any variation in natural or raw materials). To qualify for the exchange, customers must report any defective items within 48 hours upon receipt of delivery.
For further information please email support@god.com.hk.
Online Purchases | god.com.hk
We carefully inspect your order prior to shipment. Should you be dissatisfied with the product, we will arrange for an exchange or refund, subject to the conditions set out below.
Shipping Policy
god.com.hk welcomes orders from outside Hong Kong and presently deliver to over 30 countries world wide.
Australia
Brunei Darussalam
Cambodia
Canada
China
Denmark
Finland
France
Germany
Hong Kong (China)
Hungary
Iceland
India
Indonesia
Ireland
Italy
Japan
Laos PDR
Macau
Malaysia
Mexico
Netherlands
New Zealand
Philippines
Singapore
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
UK
USA
Vietnam
We use Hong Kong Post as our delivery company. Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Please note that we do not deliver to p.o. boxes and hotels. Although we use our best endeavors to ensure a prompt response and timely delivery, unexpected or external factors may impact our process. Customers should note that those countries which require custom clearance or import inspections will result in a longer delivery time. Customers should also ensure that orders are placed well within time limits for on-time delivery. This is especially relevant for gift purchases during festive seasons.
Replace or Exchange
We would be happy to replace or exchange your purchases (for the same item, and where still available) for products that are:
- damaged at the time of delivery or faulty due to no fault on your part: or
- in-correctly shipped because of an error on our part.
To replace or exchange an item described above, you must retain the sales invoice and notify us by email support@god.com.hk within 14 days from the date of delivery of the goods to you specifying the reasons for the exchange. Requests for exchange received by us outside this time frame may be accepted at our discretion only.
Return and Refunds
If you wish to return items that you have ordered, you may do so provided:
- the goods are received by us within 14 days of delivery of those items to your delivery address; and
- the goods are returned to us in the same condition as they were delivered to you (hereinafter referred to as the “Return Conditions”).
All charges associated with the return (packing, shipping etc..) are to be borne by you, unless the return is as a result of an error on our side or because the goods are faulty.
If you wish to return the purchased goods as described above, you must first send an email to us at eshop@god.com.hk headed “returns”. We will provide details of how and to where the goods should be returned. Refunds less any associated shipping charges will be made directly against your credit card within 30 days of receiving any goods returned by you provided that the Return Conditions are met.
Please Note: Tailor-made items, displayed items, defective items, discounted items, promotional items, breakable items, bathroom and bedding accessories, underwear or items damaged through normal wear and tear cannot be returned, exchanged or refunded at any time.
Cancellation of Order
Under normal circumstances we do not allow the cancellation of an order after the order has been submitted. Please contact eshop@god.com.hk immediately if there is a specific reason for cancellation.
For further information please email eshop@god.com.hk.
Other
Prices
Prices are shown on god.com.hk are in Hong Kong dollars (HKD) only. All prices and offers remain valid as advertised from time to time. The HKD price of a product displayed on god.com.hk at the time the order is accepted will be honored, except in the case of patent error.
If you are a customer whose credit card is denominated in any other currency than HKD, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted price, no price adjustment will be offered should the item be further marked-down.
Resale of Items
All products sold are for the customers’ use and shall not be commercially resold. god.com.hk reserves the right to refuse any purchase order which we suspect is for commercial resale.
Modification of Terms
These website terms and conditions together with all our policies and procedures may be modified from time to time. It is therefore your responsibility to read these terms and any other relevant terms before you play any order on god.com.hk.
Governing Law
These website terms and conditions together with all our policies and procedures shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People’s Republic of China. You hereby irrevocably agree that the courts of Hong Kong Special Administrative region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these terms and the order terms.
These website terms and conditions were last updated on February 7th, 2012