Frequently Asked Questions
Please take a look at some of the more frequently asked questions we’ve received in the past, alternatively you can email us directly. Our dedicated team checks emails every day and response time is fast and effective.
Why are some products (like furnitures) not available for purchase online?
Our team of hardworking individuals is constantly updating our e-shop inventory, but sometimes certain products might be out of stock. If you know what you are looking for and cannot find it in our e-Shop, then please email eshop@god.com.hk with your specific request and someone will get back to you as soon as possible. In regards to furnitures, due to rules and regulations pertaining to the size of packages set by shipping company, we are unable to offer furniture items such as couches, tables, and beds to our shoppers abroad. However, you may still view our furniture catalogue online and purchase from our department stores.
What is your Replace or Exchange Policy for online purchases?
Replace or Exchange
We would be happy to replace or exchange your purchases (for the same item, and where still available) for products that are:
- damaged at the time of delivery or faulty due to no fault on your part: or
- in-correctly shipped because of an error on our part.
To replace or exchange an item described above, you must retain the sales invoice and notify us by email support@god.com.hk within 14 days from the date of delivery of the goods to you specifying the reasons for the exchange. Requests for exchange received by us outside this time frame may be accepted at our discretion only.
How can I become a franchisee?
This is an inquiry that we frequently encounter from people all over the world who are interested in selling our products in their respective cities. Please go to our "Franchise / Licensing" section for more information. Click HERE.
Is there a G.O.D. catalogue?
Unfortunately no. The only catalogue we have available at this time is our wholesale catalogue. Please email info@god.com.hk to request a copy.
Do you have a Loyalty Rewards Program?
Yes, we have a G.O.D. Loyalty Rewards Program. Please come to our retail store and pick up an application form. However, the benefits of the program is currently only available to purchases from our retail stores in Hong Kong and not from our online e-Shop.
Do you offer a media discount?
For requests pertaining to media-related discounts, please email marketing@god.com.hk.
Where do you deliver to?
Shipping Policy
god.com.hk welcomes orders from outside Hong Kong and presently deliver to over 30 countries world wide.
Australia
Brunei Darussalam
Cambodia
Canada
China
Denmark
Finland
France
Germany
Hong Kong (China)
Hungary
Iceland
India
Indonesia
Ireland
Italy
Japan
Laos PDR
Macau
Malaysia
Mexico
Netherlands
New Zealand
Philippines
Singapore
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
UK
USA
Vietnam
We use Hong Kong Post as our delivery company. Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Please note that we do not deliver to p.o. boxes and hotels. Although we use our best endeavors to ensure a prompt response and timely delivery, unexpected or external factors may impact our process. Customers should note that those countries which require custom clearance or import inspections will result in a longer delivery time. Customers should also ensure that orders are placed well within time limits for on-time delivery. This is especially relevant for gift purchases during festive seasons.
What is your Return and Refund Policy for retail purchases?
Please properly inspect all items before leaving our store. Goods of Desire bears no responsibility for any damage after the customer leaves the store.
Goods sold through our Goods of Desire stores are not refundable. Exchange is only accepted for merchandise with manufacturing defects and brought back within 7 days of purchase to the invoicing store. Merchandise must be returned in original condition, unused with original packing and sales memo.
No cancellation, exchange nor return will be accepted for tailor-made items, displayed items, defective items, discounted items, promotional items, breakable items, bathroom and bedding accessories, underwear and items so specified on the sales memo.
No cancellation or refund is accepted for purchases made at Goods of Desire before delivery. Alteration of specifications on items ordered and not yet delivered can only be made within 3 days of the purchase date. Goods of Desire can accept no liability if goods are produced to a customer’s specification and that specification is subsequently found to be inappropriate or inaccurate.
For delivered items found with manufacturing defects, customers will have to request an inspector appointed by Goods of Desire to perform an on-site physical inspection. The displayed item in our stores will be the benchmark for determining the quality (except for any variation in natural or raw materials). To qualify for the exchange, customers must report any defective items within 48 hours upon receipt of delivery.
What is your Return and Refund Policy for online purchases?
Return and Refunds
If you wish to return items that you have ordered, you may do so provided:
- the goods are received by us within 14 days of delivery of those items to your delivery address; and
- the goods are returned to us in the same condition as they were delivered to you (hereinafter referred to as the “Return Conditions”).
All charges associated with the return (packing, shipping etc..) are to be borne by you, unless the return is as a result of an error on our side or because the goods are faulty.
If you wish to return the purchased goods as described above, you must first send an email to us at eshop@god.com.hk headed “returns”. We will provide details of how and to where the goods should be returned. Refunds less any associated shipping charges will be made directly against your credit card within 30 days of receiving any goods returned by you provided that the Return Conditions are met.
Please Note: Tailor-made items, displayed items, defective items, discounted items, promotional items, breakable items, bathroom and bedding accessories, underwear or items damaged through normal wear and tear cannot be returned, exchanged or refunded at any time.
Can I cancel an order?
Cancellation of Order
Under normal circumstances we do not allow the cancellation of an order after the order has been submitted. Please contact eshop@god.com.hk immediately if there is a specific reason for cancellation.
What is your Replace and Exchange Policy for retail purchases?
How can I request for a repair?
If you would like to request for a repair for a piece of furniture that was purchased from Goods of Desire, please contact us at support@god.com.hk
The possibility and the cost of the repair is subject to the condition of the product and whether it is within its warranty period.
In order to help you more efficiently, please kindly email us:
- a photo of the damage on the product
- a photo of the sales memo (with the memo number visible)
- tell us the product model and color, and
- provide us with the address where the product is located.
Our QC technicians will contact you very shortly.