god.com.hk welcomes orders from outside Hong Kong and presently deliver to over 30 countries world wide.
Hong Kong (China)
We use Hong Kong Post as our delivery company. Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Please note that we do not deliver to p.o. boxes and hotels. Although we use our best endeavors to ensure a prompt response and timely delivery, unexpected or external factors may impact our process. Customers should note that those countries which require custom clearance or import inspections will result in a longer delivery time. Customers should also ensure that orders are placed well within time limits for on-time delivery. This is especially relevant for gift purchases during festive seasons.
Replace or Exchange
We would be happy to replace or exchange your purchases (for the same item, and where still available) for products that are:
- damaged at the time of delivery or faulty due to no fault on your part: or
- in-correctly shipped because of an error on our part.
To replace or exchange an item described above, you must retain the sales invoice and notify us by firstname.lastname@example.org within 14 days from the date of delivery of the goods to you specifying the reasons for the exchange. Requests for exchange received by us outside this time frame may be accepted at our discretion only.
Return and Refunds
If you wish to return items that you have ordered, you may do so provided:
- the goods are received by us within 14 days of delivery of those items to your delivery address; and
- the goods are returned to us in the same condition as they were delivered to you (hereinafter referred to as the “Return Conditions”).
All charges associated with the return (packing, shipping etc..) are to be borne by you, unless the return is as a result of an error on our side or because the goods are faulty.
If you wish to return the purchased goods as described above, you must first send an email to us at email@example.com headed “returns”. We will provide details of how and to where the goods should be returned. Refunds less any associated shipping charges will be made directly against your credit card within 30 days of receiving any goods returned by you provided that the Return Conditions are met.
Please Note: Tailor-made items, displayed items, defective items, discounted items, promotional items, breakable items, bathroom and bedding accessories, underwear or items damaged through normal wear and tear cannot be returned, exchanged or refunded at any time.
Cancellation of Order
Under normal circumstances we do not allow the cancellation of an order after the order has been submitted. Please contact firstname.lastname@example.org if there is a specific reason for cancellation.
For further information please email email@example.com.